Welcome to Trixie Store! We’re delighted you’ve chosen us for your feline companion’s needs. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our premium cat care products. By accessing www.catcareonsale.com, you agree to these terms.

Our Philosophy: At Trixie Store, we believe in providing exceptional cat care products with the same dedication your cat shows to their favorite scratching post. These terms are designed to create a transparent, fair shopping experience for all our valued customers.

1. General Terms

1.1 Website Use

You agree to use our website only for lawful purposes and in a way that doesn’t infringe the rights of others or restrict their use of the site. We reserve the right to modify these terms at any time.

1.2 Eligibility

To make purchases, you must be at least 18 years old and reside in a region we service (excluding certain Asian countries and remote areas).

1.3 Account Responsibility

If you create an account, you’re responsible for maintaining its confidentiality and all activities under it.

2. Products and Services

2.1 Product Descriptions

We take pride in offering carefully selected premium cat products including:

  • Cat Carriers & Transport
  • Cat Litter
  • Cat Supplements & Specialty Food
  • Cat Treats & Snacks
  • Cat Trees & Scratching Posts
  • Dry and Wet Cat Food

We strive for accurate descriptions and images, but slight variations may occur. Colors may differ slightly from screen representations.

2.2 Product Availability

All items are subject to availability. We may limit quantities and discontinue products without notice.

2.3 Intended Use

Our products are designed for feline care. Use as intended and follow all included instructions for safety.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We’ll confirm receipt but only accept your offer when we ship.

3.2 Pricing

Prices are in USD and exclude taxes unless stated. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is due immediately upon order placement.

3.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive confirmation emails at each stage.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

  1. Standard Shipping (DHL/FedEx): $12.95, delivered in 10-15 business days after shipment
  2. Free Shipping (EMS): For orders over $50, delivered in 15-25 business days after shipment

4.2 Delivery Times

Delivery estimates are not guarantees. Customs processing may cause additional delays.

4.3 Shipping Restrictions

We currently cannot ship to some Asian countries and remote regions.

4.4 Tracking

You’ll receive tracking information via email once your order ships.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unopened/unused items in original condition with packaging. Exceptions include:

  • Opened cat supplements/specialty food
  • Opened wet/dry cat food
  • Used cat litter
  • Used treats/snacks

5.2 Return Process

  1. Contact us at [email protected] within 15 days
  2. Wait for RMA approval
  3. Ship items to our NY address
  4. Allow 3-5 business days for processing after we receive your return

5.3 Refunds

Refunds are issued to the original payment method. Shipping fees are non-refundable unless the return is our error.

5.4 Exchanges

Follow the return process and specify your exchange request. We’ll cover shipping for replacement items.

5.5 Damaged/Defective Items

Contact us immediately with photos. We’ll arrange replacement or refund at no cost to you.

6. Intellectual Property

All content on our website (logos, text, images) is our property or used with permission. You may not reproduce, distribute, or create derivative works without our written consent.

7. Limitation of Liability

Trixie Store isn’t liable for:

  • Indirect, incidental, or consequential damages
  • Shipping delays beyond our control
  • Product misuse or alterations
  • Individual pet reactions to products (consult your vet for health concerns)

Our total liability is limited to the purchase price of the product in question.

8. User Responsibilities

  • Provide accurate order and payment information
  • Inspect products upon delivery and report issues promptly
  • Use products as intended and follow all safety guidelines
  • Not resell products purchased for personal use

9. Governing Law

These terms are governed by New York law. Any disputes will be resolved in New York courts.

10. Contact Information

Trixie Store
1345 My Drive
New York, NY 10011 USA
Email: [email protected]

Final Note: We’re as committed to your satisfaction as your cat is to their afternoon nap. If you have any questions about these terms, don’t hesitate to contact our cat-loving customer service team!

Last updated: [Insert Date]